When was the last time you were in a long line, in a hurry, and you saw at the register a person older than you, who seemed to be taking FOREVER to figure out the little touch-screen credit card thing, or ask a question about a price? Probably within the last 24 hours, right?
Well, slow down and take a memo from the barista t the Unicorn Cafe in Evanston. From my perch in the corner, I just watched this young woman greet an older customer by name, reach across the counter to shake his hand, and keep hold of his hand until it was warmed from the chill outside. She then asked him a question about his family and — this will floor you — took the time to listen to his answer.
This barista is my hero for today. If you were in line behind this gentleman, would you think she was wasting your time?